Despite three 'chat' your tech people (who all tried the same 'solution' were not able to get my Epson L355 scanner to work. I can get it to work using a 3rd party Vuescanx64 software but lose all the Epson functionality. According to my research on the web this is because TWAIN is no longer supported under this build W10 V1803 15.5.18 OS build 17134.590. Is there anything more I can do? I have two Epson scanners the other is a V300 photo - it does work. The L355 starts with a splash screen for Epson but then seems to be unable to open a full screen. Very dissapointing having used Epson products for the past 40 years!