1 Jan, 2018 → by ClaimboUser480525
tv shuts off by itself

3

As a disabled person, any purchase I make of an item that is hard to move is stressful. This purchase has made my life a living HELL! Within a couple weeks of getting this TV installed into my house, it started to shut itself OFF all by itself.. and then turn back on without me doing anything! I immediately contacted the company... and got some kid who informed me that I just needed to push the button at the back of the TV to make it stop doing this. I complied with him...and he dismissed my concern that this wasn't normal. Now... if I had been any other customer, I should have been told to RETURN the TV to the store. But... since I cannot move the TV without paid help... and no one even suggested that this problem would continue... I got stuck with this thing. Now, you'd think that if they KNOW about the PROBLEM... they would have FIXED IT... and not just IGNORED IT and continued SELLING IT! But, no.. this company COMPLETELY IGNORES the problem! Now, I've had it 3 months... the problem still exists! I tried contacting the company.. and ended up with a Supervisor who tells me that I need to DRIVE to a repair shop that is almost 40 minutes away to see it they can fix it! First of all... I don't have a car! Secondly, if they want me to get it fixed... then they should have told me when I FIRST BOUGHT IT! I have purchased RCA TV's in the past.. and loved them... Not so with this one! The static on it is awful! The help from the company is worse! They said they would like me to SEND in the TV... and that it should be back with in 2 - 3 weeks???!!! Ok... I'm not an idiot... I read over the WARRATY. Since this a problem that they know about...and that is NOT FIXABLE... I believe they should replace it! STILL WAITING TO HEAR FROM THEM! AWFUL WARRANTY HELP>>>THE WORST COMPANY I HAVE EVER DEALT WITH!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of rca.com / Technicolor you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.