-----Original Message----- From: Anesh's Driving School [mailto:[protected]@vodamail.co.za] Sent: 15 May 2018 10:42 AM To: 'Kagiso Mdluli'; '[protected]@sabc.co.za' Cc: 'Jack Matlala'; '[protected]@sabc.co.za'; '[protected]@sabc.co.za'; '[protected]@deloitte.co.za' Subject: RE: SABC Website Online Enquiry Good day I am trying to make contact with your call centre but your agents just transfer me back to the IVR. I am still awaiting feedback from Prudence regarding the below issue. Can someone please call me regarding feedback -----Original Message----- From: Anesh's Driving School [mailto:[protected]@vodamail.co.za] Sent: 11 May 2018 08:00 PM To: 'Kagiso Mdluli'; '[protected]@sabc.co.za' Cc: 'Jack Matlala'; '[protected]@sabc.co.za'; '[protected]@sabc.co.za'; '[protected]@deloitte.co.za' Subject: RE: SABC Website Online Enquiry Good day I have spoken to Prudence who represented herself has the supervisor on Wednesday who promised to relate feedback yesterday (Thursday 10-05-18) which to this date no feedback has been communicated. It make one wonders are all the agents represent themselves as supervisor or superiors to just cut the clients off. I request feedback asap has I am trying to resolve this query asap. -----Original Message----- From: Kagiso Mdluli [mailto:[protected]@sabc.co.za] Sent: 09 May 2018 09:48 AM To: Anesh's Driving School; [protected]@sabc.co.za Cc: Jack Matlala; [protected]@sabc.co.za; [protected]@sabc.co.za; [protected]@deloitte.co.za Subject: RE: SABC Website Online Enquiry Good Morning Kindly note that the delay was caused by me waiting for feedback from finance department. They have however requested that you forward us the proof of payment in order for us to process the reversed payments. Regards Kagiso Mdhluli -----Original Message----- From: Anesh's Driving School [mailto:[protected]@vodamail.co.za] Sent: Tuesday, May 08, 2018 8:05 PM To: [protected]@sabc.co.za; Kagiso Mdluli Cc: Jack Matlala; [protected]@sabc.co.za; [protected]@sabc.co.za; [protected]@deloitte.co.za Subject: RE: SABC Website Online Enquiry Good day I have spoken to Kagiso who misrepresented herself as a supervisor and explained my situation to her and also complained of one of your agents Katlego who is rude and abrupt, he should not be in customer service as he has no customer service skills. I have been calling your call center for almost 3 weeks to sort this query. Kagiso was to call me yesterday 7 May 2018 with feedback but no never did. I called again last night 7 May 18 and spoke to Mary Anne who promised to forward a call back to Jack, Prudence and Kagiso but no one has made any attempt to call or assist. My id number is [protected] please may I have a call back so we can move forward and sort this query out. I have doubled paid in 2016 which your systems shows payment was received by Protea furnishers which is trading as Hi FI corp I cannot reverse payments after 2 years and hi fi corp called you guys last Friday while was there and advised they cannot reverse payments. I am not the only person that has complained about this pls sort it out asap so I can pay my outstanding +-R270 for the 2018 year. -----Original Message----- From: [protected]@sabc.co.za [mailto:[protected]@sabc.co.za] Sent: 04 May 2018 08:26 AM To: [protected]@vodamail.co.za Subject: RE:SABC Website Online Enquiry Dear Sir/Madam Can you please send us your TV License number or ID Number to enable us to assist you. Thank you From: [protected]@vodamail.co.za Sent: Wednesday, May 02, 20185:25:33 PM To: TVLICINFO Subject: SABC Website Online Enquiry Anesh Dhewnarian has sent an email via Online Form [protected]@vodamail.co.za is the email address of the sender Contact no : [protected] Dispute on bill of R823. I have double paid my account in April 2016. Last year I went to pay my TV licence at hi fi Corp and have told my balance is R0. So I went in in April May June and July and have been told there is a 0 balance. The lady gave me the sabc call center n number to contact you to find out more about my bill. I did call and the agent that assisted me told me I paid twice in 2016 and therefore there is nothing outstanding. Now I received an SMS stating I owe R820. I try calling and the 1st time the agent states that I owe R820 so I did explain to her about the double payment so she said I must hold on while she checks but then the call was dropped I did try many times to call but I hold on over 10 minutes listening to the I've. Today I also called and after an agent answered after 15 minutes she said that will transfer me to the domestic section and I was back on the I've for almost another 15 minutes and I dropped the call. Can someone pls contact me regarding this matter so I can pay the correct amount due