It all started when i purchased my panasonic 36 inch tv from brandsmart in august of 2001. I purhcased the extended contract which expires august 2006, in a month. The problem with my television started about a year ago. While the television is on it all of a sudden turns off on its' own. Every time this happened i contacted brandsmart, (i have all the records each time i called). Well, of course i had to take time off work to wait for them to show up the fist four times, out of those four times twice the tech stated that if he did not't see the tv do it he does not know what is wrong with it and the other two times he claimed that he fixed it. The fifth time i called they came and took the tv and returned it about a week later claiming that all is fixed. Well it was not't because about a month later, time number six, the same thing happened on july 4th they came and took the tv, well it is now the 12th and i still do not have a tv. I have called the store and they tell me it is being worked on, that is what the notes say. Yesterday i called the warranty dept. Just to have the person on the other line not be able to help me and tell me what already know, it's being worked on. I left a message for a manager to call me back and asked his name, she said mike, so i asked mike who,(it did not seem like she wanted to tell me and just said s). Well he never called so today i called back to speak to a manager and was put on hold or should i say hung up on. I called back again and asked for a manager, after being placed on hold, finally a mike answered, i can only assume it was the mike that was supposed to call me back. Mike apparently did not seem to care about my problem because he kept yawning on the phone and told me that he had to speak to the service dept. That currently has my tv. I asked when i could expect his call back and he told me later today. Well we will see. I explained to "mike" that the contract extended warranty contract clearly states that if the tv cannot be fixed i will be refunded the $ to buy a new one or they will give me a knew. I am not a tv repair person but if the same problem reoccurs 6 times and they cannot fix it that would constitute as not being able to fix it. Basically buyer beware. I know where i will not shop again.