We are freezing. ONG was scheduled to turn our gas on between 8a and 5p today. We followed instructions and left the house unlocked. I checked the house on my lunch hour and noticed it had not been turned on. By this time it's 24 degrees out side. I called and was told ONG did come but didn't perform services because there was a paint can in the house... ITS 21 DEGREES. I asked to speak with a manager; was put on hold so long their call center would be closed when I called back with my fiancé (who set up the appointment). NOW not only do we not have heat in very dangerous temperatures but we also don't have an appointment for gas tomorrow. IS THIS HOW YOU TREAT PEOPlE??? These are dangerous temperatures and we have a paid account; already loyal customers. We followed YOUR instructions and this is how you treat us. If this is not resolved I'm calling channel 2 and then I'm getting a lawyer.