27 Apr, 2021 → by ClaimboUser325814
Turbo Tax E File refund Pre Paid Visa card

1

I filed my return for 2020 through Turbo Tax and refund was to go to Intuit Turbo pre paid visa issued by Green Dot. The IRS issued the refund 4/6/21. I have never been notified through email to register an account nor did I ever receive the pre paid card. When calling their customer service line [protected] they ask for the card number or my social. As I don't have a card I put in my social and birthday, it keeps telling me that no account exists. So now they are holding my return hostage and I can even get through to a agent to correct the situation and or for them to issue a card in the first place.
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