Hot Wire came to Valencia Isles promising to be as good as Comcast for less money. They promised to rewire and launch the community in a timely manner, and to provide superior quality customer service with on site personnel. My launch date was the end of August. It is now October 18th. Of the 5 sets in my home, only one is working and that set is using, I believe, the wiring left by Comcast. I have called Customer Service October 11th (Lila, Ft. Lauderdale), October 14th(Javonda), October 17th (Jade), October 18th(Stelle) and Shamia, who hung up on me as I corrected her that it was not Hot Wire, but I who realized and notified them that they had the wrong phone numbers for this account. Also, I've spoken to 2 Account Managers and have had 4 or 5 service visits from technicians. For one of my sets, I had to buy a longer cable from Amazon, because Hot Wire did not have a long enough cable. Today, a technician claimed, because I had a Sharp television, there would be a compatibility problem with Hot Wire. He told me that purchasing a power HDMI switch would be helpful with the problem. Customer Service sends emails to other personnel. These people call and make appointments for techs to come to visit. And that's what they do. These email each other and other people come and go and still only 1 set is working. I told them that if they wanted to play with the "big boys", they need to have "big boy abilities and tools". I have requested that Corporate get involved and to escalate this account. Also, their automated billing is not easy. They want to have direct access to my checking account for monthly billing. Or you need to charge to a credit card where they have to pay the credit card company money. They could use their customers' checking accounts for a one time ACH transfer to Hot Wire with, I believe, no charge. Sounds like a plan to me. Every utility company, department stores, credit card companies use one time ach transfers. Again, "big boy tools". Let's see what happens. I'm going to be optimistic. Maybe we can change the rating from 1 star to at least 4 stars.