I am trying to cancel my mother's landline. She no longer lives at the address on the account. She has dementia and is living in senior living. We have requested the cancelation at the start of the pandemic, 10 months ago. We were told we could not cancel the account without a pin. Verizon told us multiple times that they are sending a pin and it never arrives. The bills get through, but not the pin! Please help! Here is the account information: Alice Siminsky 90 Gateway Rd apt. 182 N Yonkers NY 10704 [protected] She has been a customer for over 60 years. Please cancel the account since she is not living there. I have power of attorney if that helps. Please credit the bill's that are piling up since we have requested closing the account. Sincerely, Karen Franovic cell [protected] home [protected] franovic. [protected]@gmail.com I