I went for a pre employment drug screen. After urinating in the cup, the cup was leaking due to *** I had waited 2 hours in the lobby and they wanted me to drink water and wait until I could go again. I mentioned I had another appointment and had to return the next day. I was told if I left, they would tell my employer I refused to take the drug test. I called my employer and explained what happened and they said I could return the next day. The next day I was told to sit and wait ( I was the only one in the lobby), after 1 1/2 hours I asked what was taking so long. The lab tech said she did not receive my paperwork and the guy at the front desk insisted he did send it. I asked for a corporate contact number to complain and the phone system was automated, I could not speak to anyone. They should change their name to "Don't Care Now".