I can not tell you in detail what happened due to the fact the Trivan Roofing may continue this nightmare we have found ourselves in at this time. They have a contract that is over the top --all geared to them to the point of -- YOU the homeowner are responsible if one of their roofers falls of your roof !! Oh YA they are not responsible for the work they do either-- says so in contract! They will not return your phone call when you call. This is a classic scam company. There are other reputable roofers in DFW--Trivan is just one of them STAY CLEAR OF THIS COMPANY!!