Refund It happened yesterday 09/16/2018 at Balibago Complex Sta. Rosa Laguna Branch. I purchased a cake and some macaroons. I used my Citi card for payment but the cashier said i think it is curretnly offline because the payment is not going through. He asked me if its okay to try again I said as long as your sure that it wil notl charge my card. He said no because there is no receipt that is coming out of the terminal. He tried thrice. Since it is not going through after the last attempt I said i'll just going to pay it in cash. I then decided to accessed my Citi app just to confirm that there's no transaction from you showing. However there's 3 pending charges showing. But then again he said it i will not going through. I'm kinda worried though so I contacted bec it might go through and I was advice that I need to call you to void the transaction so that it will not go through since according to them there's no issues on BDO or Metro bank Terminal that was reported yesterday. So can you please void or cancel the 3 pending charges? Hope to hear from you. Thanks.