I booked a trip in June of 2019. I also purchased trip insurance. I fell and broker my leg which caused mine nd my sisters trip to be cancelled. I sent in proof with my doctors signature of what had happened. One year later trip mate issues me a check by email in a paper form. We deposited those checks and both of the checks bounced!!! The checks bounced!!! Trip mate wrote me 2 hot checks!! So, i called trip mate back again. told them what was going on and submitted the bounced check along with my bank statements to show that i had to pay for Trip mates bounced check fees on top of everything. it has been almost 2 years now. i have called every month for a year. I get told the same thing every time. They say my checks will be in the mail in 7 to 10 business days. they never arrive. I have been lied to for 2 years. i am a waitress. so is my sister. we worked hard to save money for this vacation only to be stolen from corporate America like this. WE JUST WANT OUR MONEY TO BE REFUNDED so we can go on a vacation that is deserved by us.