24 Feb, 2020 → by ClaimboUser293473
Trip 1911515
*SOLVED

3

The day after receiving my check of over $2400 to pay the trip in full the company claimed they received a cancellation notice from my email. At no time did they reach out to either one of the customer to verified this transaction. We request a copy of the email of this cancellation and nothing. Then the lovely lady on the phone to resolve this problem was getting snippy. I have sent all my friends through this company but never again. Who has that kind of money to waste. This is my fifth trip with Gate 1 and I'm disappointed and very upset. Now we are being told that if there is a airline cost difference we have to pay. Inexcusable.
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