Shoe twist mechanism doesn't work.my doughter loves your shoes.she is disappointed with this shoe as just worn hand full of times.can you please mend.also back is in stuck.can you fix.i buy slot of your products thru the years.we are bloggers so we write about everything and experience we have.i have told her not to write anything about shoes as it's just a one off just see how you can resolve this matter first so hopefully you'll get good honest feedback.lol.any thanks.i have enjoyed your products most of my life.can you please get back to me as soon as you can.cheers big fan:-).