30 Oct, 2019 → by ClaimboUser676948
Tried to charge $100 to reinstall macos
1
Literally bought a new IMAC with Applecare yesterday. While updating to the newest version of Catalina, something happened and the OS install failed. Searched online on Apple for the genius bar and Micro Center claimed they are authorized and the closest to me. Took it there and they tell me it's a software issue and want $100 to get it back to factory settings. Even if I didn't buy 3 years of Applecare YESTERDAY, 90 days complimentary service is included.