1 Jan, 2018 → by ClaimboUser892595
trial product returned but no credit & email address no longer exists

1

My mother order a trial product on the understanding she only had to pay the P&P and then lo & behold they took £79.31 from her card. On contacting the company they advised that she could send the remaining product back and a full refund would be issued. The product was sent back in the middle of July and you have guessed it, no refund. Have tried to send an email chasing up on the refund and it just bounces back saying the email address doesn't exist. We gave all the information asked for including the order number [protected], they in turn gave a RMA no ACM2EC to facilitate the return of the product. All my mother requires is a full refund of the money that was taken without her knowledge. There was no information to say you were entering into a contract to purchase/pay full price for the goods, it only stated they were FREE with only the P&P to pay. A complete rip off. I have copied the emails sent & received below; - These recipients of your message have been processed by the mail server: [protected]@phenomhealth.com; Failed; 5.1.1 (bad destination mailbox address) Remote MTA aspmx.l.google.com: SMTP diagnostic: 550-5.1.1 The email account that you tried to reach does not exist. Please tryrn550-5.1.1 double-checking the recipient's email address for typos orrn550-5.1.1 unnecessary spaces. Learn more atrn550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 71-v6si16136215pla.92 - gsmtp ----Original message---- From : c.[protected]@btinternet.com Date : 04/09/2018 - 12:46 (GMTDT) To : [protected]@phenomhealth.com Subject : Re: RE: Unauthorised payment ref order number [protected] Good afternoon Further to your email below, I mailed the trial product on 16th July to the address given. It is now 6 weeks later and even due to the vagaries of international postal systems I would assume that they have been received back in Cyprus. Can you please advise if the payment of 79.31 has been refunded to the card where the original payment was taken from? I look forward to hearing from you by the end of this week. Regards Mrs Celestine Green ----Original message---- From : [protected]@phenomhealth.com Date : 12/07/2018 - 14:18 (GMTDT) To : c.[protected]@btinternet.com Subject : Re: RE: Unauthorised payment ref order number [protected] Dear Celestine, Thank you for your message. I do apologise for the delay. We experienced some technical problems but now are doing our best to make it up. Regarding the payment of 79.31: You have been charged for the trial product as it was free only for 14 days only. If you wish, you are welcome to return the remaining capsules for the full refund. Please, see the instructions below. The refund will be processed automatically as soon as we receive the products back. I confirm your membership has been already cancelled. Best regards, Phenom Health Customer Support [protected] with opening hours and days: Mon-Sat 8 a.m.-5 p.m. Garcinia Clean RETURN MERCHANDISE AUTHORIZATION Hello Celestine, Here is the RMA (return merchandise authorization) number you requested: ACM2EC. Your return must be accompanied by this RMA number, as well as the packing slip that was included with your order. Including the correct packing slip ensures you will receive your refund or exchange. If you do not have the packing slip, please be sure to write the RMA and your name and address very clearly on the package. Mail to: Phenom Health Returns PO Box 42388 Larnaca 6533, Cyprus Customer Service: +[protected]. Or, email us at [protected]@phenomhealth.com. Sincerely, Phenom Health On Thu, Jul 12, 2018 at 2:27 PM, C GREEN wrote: Good afternoon Further to my most recent email dated 6th July, I have still not received any more communication from your company and feel that I need to correspond again. You have taken money from my card and not supplied any goods in exchange. With regard to my 'cancellation request' and being contacted ''within 24 hours'', that clearly hasn't happened and I am sad to say I have no faith in your company. I feel that I have been swindled out of my money and will be advising all my family and friends about the situation I find myself in with your company. I find your lack of response extremely disappointing and will be notifying the relevant authorities of this matter. Below you mention replying to your email, which I did, but to no avail. Obviously this is just a sop to stop people pursuing you. If you do decide that you wish to reply to me regarding the points in my original email I would be happy to hear from you. Regards Mrs Celestine Green ----Original message---- From : [protected]@phenomhealth.com Date : 02/07/2018 - 13:23 (GMTDT) To : c.[protected]@btinternet.com Subject : RE: Unauthorised payment ref order number [protected] Hello Ms. Green, Thank you for keeping in touch with us! Thank you for contacting us regarding your account. We have received your cancellation request and will be contacting you regarding your account within 24 hours. If you have any other questions, please don't hesitate to contact us by calling us to our customer service telephone number or replying to this email message. Kind regards, Charles S. Phenom Health Customer Support US: [protected] UK: +[protected] [protected]@phenomhealth.com From: c.[protected]@btinternet.com Sent: Mon Jul 02 2018 20:21:50 GMT+0800 (Singapore Standard Time) To: [protected]@phenomhealth.com Subject: Unauthorised payment ref order number [protected] Good afternoon I applied for and received a free sample from yourselves, only having to pay the postage costs of 2.95. I have now noted that you have taken an amount of £79.31 from my credit card, which I am sure I did not knowingly authorise and for which I have not received any products from yourselves. I require that you either refund the amount of £79.31 onto my card or send a cheque to my address, which you will have on your records. If I do not hear anything from you within 5 working days I will be taking this matter further. I look forward to hearing from you in due course. Celestine Green, Mrs
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