I contacted Nyseg on March 27, 2019 because their power line to my house was installed in a way so it weaves through a tree trunk and branch and is pressing against the trunk, so during high winds the tree actually stretches the line, and during heavy snow the line is weighed down by the tree branches. We had to knock snow off the weighed down tree branches during one snow fall (and power outage) to stop the branch from stretching the line so far down, but this is obviously unsafe. I don't know how many more times this can happen before the line simply snaps. I spoke with Sam Miller who sent someone to look at it. The man who looked at it seemed like he had already made up his mind before getting out of his car and my call was a nuisance. He did admit it wasn't safe but "Nyseg doesn't want to pay." I asked if he can please include the description in his report, he assured me he would. The follow up phone call with sam Miller the next day was very difficult with him rudely talking over and down to me. My impression was if he were talking with a man the conversation would have gone better. From what he was saying I understood the report he received didn't mention the power line is pressing against the three trunk, but he went on, wouldn't let ne speak until I got frustrated and raised my voice. Despite my valid concerns that the tree stretching the power line during heavy winds and heavy snow, sam told me unless a Nyseg person is there at that moment, they will do nothing. Even with photographic evidence. The power line stretches over the path to my entrance. My very valid concerns for my family were callously dismissed. It wasn't my idea to install a power pole in front of a tree and run the line through the trunk and branches so it would inevitably cause a dangerous situation, it was Nyseg's but Sam made it clear Nyseg could care less.