25 Oct, 2020 → by ClaimboUser812857
Treated poorly by store
1
In March 2019, I purchased a $400 Callaway driver from the Chantilly VA Golf Galaxy store. In October 2020, the driver's shaft broke in two. I took the two pieces to the Chantilly store hoping it would offer, or ask Callaway for, some discount on a new driver for which I was prepared to spend several hundred dollars. The store's manager offered to replace the shaft for free, but after picking up the club a week later, I realized that the store had substituted a steel shaft that was six inches shorter than the original graphite one, rendering the club unusable. After reading many negative customer comments about Golf Galaxy, it occurred to me that the manager had played a prank. The next day I purchased a new Callaway driver online at a price well below that offered by Golf Galaxy. User's recommendation: shop someplace else.