Purchased in 2020 from Nebraska Furniture Mart - defective and they replaced. Warranty mail in 02/13/2020. Stopped working 10/2020 and have been trying to get service as we're under warranty. The system does NOT work. Appointment on 11/14/2020 which I was never notified of, had to call the 800 # to hear that appointment was scheduled. Service man came but couldn't pull unit out. He told me to reschedule. Handy man came that day and had no problem pulling out. Rescheduled by GE for another service call 2 weeks later 11/27/2020 between 8 and 12. No phone call, no email, just a no-show. Have spent about 30 minutes on phone - the 800 GE line tells me the appointment is now 12/5/2020 - no notification of change - no phone call - no email. 11/27/2020 Appointment # [protected]. SVC Appliance Repair is the service vendor-[protected] Terrible experience. GE is rescheduling with another service provider. Warranty may expire before.