8 Jul, 2020 → by ClaimboUser644013
Transportation carrier

1

On 04/09/2020, we did a load for this company and til this day, we have yet to receive payment. Myself and the factoring company has been trying to reach out to them to get the payment information and no one has yet to get back to tell us anything. Either you wait on hold and get a VM or some rep answers the call and transfer, but they can't tell me much. Same run around every time I call. It's simple JB Hunt, you were provided a NOA to send payment, so if you sent the payment other than what's on the NOA, then your company should be held liable and the carrier shouldn't be constantly calling asking where the payment it. Pay your carriers what you owe and what you agreed. No one is out here working for free. We did the service, so pay. Working with your call agents as well as they do not provide acceptable customer service
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