20 Aug, 2021 → by ClaimboUser196763
Transmission not been repaired, problem has not been resolved.

2

On 7/26/2021 my wife took our daughter's car to AAMCO service center located on 133 South Euclid Street in Fullerton, CA 92832. Kevin, the AAMCO representative, stated that he would call back once they were finished diagnosing the problem . We had written the following, "Car hesitating when pressing gas. Check engine lignt will turn on shortly after driving and the car will hesitate further. Even when putting gas it will not accelerate. When in this state and parked, the car cannot go in reverse even while putting gas." Kevin the AAMCO representative called back the same day in the afternoon stating they found the pro lem and stated that the repair would cost around $3500.00. We asked him if he knew that the repairs would be $3500.00 or around this cost and he restated they would be $3500.00. On 8/3/2021 Kevin called around 04:00PM notifying us that the car was ready to be picked up, we picked the car around 04:30PM, but within three blocks of driving from AAMCO the car began hesitating and, the previous problems start reapearing. We turn around and slowly bring drive the car back and leave the car with Kevin again, he received the keys and state they will check the car next day first thing in the morning. On 8/11/2021 we called AAMCO to hear from them, Kevin told us that thety will call us when know what was the problem again, he answered the phone call and state, "another part has been failed and they had to order this part, but, they were waiting for this part from the dealer to arrive." On 8/13/2021 we received a phone call but, not from Kevin but Michael from this AAMCO shop, he letting us know that the car was ready to be picked up. We asked Michael what the problem was, and he stated that another actuator on the transmission failed and they have to replace it, and, they had one from another transmission that they were able to use it and it will not be no charge for it. We drove the car to the house and parked, this was on Friday evening. On Saturday 8/14/2021, we decided to drive the car to the market to continue testing if the car was ready for real, but, after 20-30 minutes the car start hesitating and the check engine light come on again, and, the car would not advance when pressing the gas, and worse of all will not reverse again. We brought the car back to AAMCO on Monday 8/16/2021 and Kevin asked my wife to leave the car running until the car start acting with the problem, my wife decided to drive the car aound and, not much after mayve 10 to 15 minutes the car start hesitating, my wife tood the car back and Kevin came out to check and feel the problem for himself, trying to reverse the car but, he was not able to do so, he called a mechanic from there and pushed the car back, he grab the keys and told my wife that he will call when the car is ready. On 8/18/2021 Kevin called my wife and told her we needed to pick up the car because the problem was the Transmission Control Module (TCM) and that they will not be covering this because it was electronic. We picked up the car from AAMCO and try to understand why they will not repair the car when they were the one who told us what will be the cost of correcting our complains. Kevin did not show any concern about the matter, and he just state "Have a nice rest of the day", turn his back and walk away, but, before that, he state that, "Your only choice is to taking to the dealer for a recall, or if you want we can take care of it, but, this will cost you $1200.00 for the part and $500.00 for labor." The point is, the car is doing exactly the same symtoms or problems that had before, even after they claimed been fixed. Post: we contact the dealer and asked if there were any ongoing recall on this vehicle for transmission proble, and, they confirm it is no recalls for this vehicle involving the transmission.
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