Good Day, My Name is Rommel Sales / /Account number will be given once requested would like to ask for help regarding to my account issue. I had Change of Category/Transfer of Ownership request from Residential to Business since March 27 2016 and there was still no action till now. I was been told that there was this scanned copy was blurred and they are requesting it again with SM Bacoor Globe Store. Mr. Andrew Robles, Globe Cust Support Supervisor owned the call and was helping me about the concern. I was able to send a copy of our Business Permit but the support group now requesting me to go to the Globe Store in SM Bacoor and take a "Selfie Picture" with a store agent. I understand sometimes that there are some process that needs to be done but the last request they are asking me is quite questionable. QMO16050000946 QMO16050000459 QTO16050000002 l Please help me.