In March Samsung had a trade in offer. I have a perfectly great trade in I submitted and the trade in was rejected because "You did not disable your personal security locks, including the Factory Reset Protection or Activation Lock" I called to discuss the matter and see if there was anything that could be done. I was told to request my trade in back then call back and request a shipping label. I did this and was told because I requested the trade in I was no longer eligible. It's pretty crappy to be told inconsistent information and now I was charged the amount I expected to use as a trade in and no other options were made available as a customer for 2+ years.