I have spoken with all different levels of TracFone associates and have gotten nowhere. This product is faulty/malfunctioning. I'm paying for services that I am not able to use. Customer service at TracFone is the worse service I have ever seen. If I go any longer without being addressed by this company about this issue I will begin to take further action about faulty advertisement. I paid money for a service and I'm not getting that service. I will send photos and anything else once I receive a response... rcbush1@***.com