22 Aug, 2019 → by ClaimboUser733190
Total Rip-Off and Scam
3
Update by user Sep 21, 2019 Update 9/10/19...after leaving this review company honored claim and repaired the color transfer. Happy that they responded and the work was well done. Original review posted by user Aug 22, 2019 DO NOT PURCHASE ANYTHING FROM THIS COMPANY Filed a very legitimate color transfer claim on our car, which was purchased new in 2017. We also purchased the interior protection warranty and were told it covers anything that could happen to the interior of the car. When we noticed the color transfer, we filed the claim. We were told it happened more than 60 days prior to the claim filing and they would not cover the damage. The policy is good for 4 years but they find any way they can to not cover claims.....so we should have lied about the date we think it occurred? What happens if there is more damage to that seat, they most likely will deny that. STAY AWAY FROM THEM, read other reviews. The dealer was not happy and even offered to cover the repair but this is about not scamming customers out of legitimate claims. ECP customer service is terrible and DO NOT USE THEM. Signed SCAMMED OUT OF $900