16 May, 2013 → by ClaimboUser152839
Total failure

I had transferred my money for my car to be shipped - dropped off the car as advised at a dealership, where it sat, until the dealership called me to inquire when it would be picked up. After attempting to call ABR shipping (the number tends to kick over to a fax line more often than a phone line), they passed the blame onto the rail company. I pointed out that ABR now had my money and had not even succeeded in sending my car to the rail yard. I should also mention that they did advise me that I could pack 100 lbs of other items and my set of snow tires, but 2 days prior to the dropoff of the vehicle, they changed their minds and pulled the 100lbs of other items, as apparently their truck caught on fire, total lame excuse! If it weren't for my persistence, my car would probably still be sitting at the dealership lot in Ottawa! The car now left one week late, missed most trains (so I waited and wasted even more time - almost another week) before my car was loaded on for shipment. As per the contract between ABR and myself, follow-up for tracking the car is to be done through ABR and the customer. I was told that they would call me back to advise the where my car was...but not once did I receive a returned call! I guess the ABR rep was tired of my persistence and gave me the contact number on the west coast for the receiver (who by the way was organized and helpful), but who also advised me that not payment was received by ABR, so they could not release the car to me. Back on the phone I got....a total of 5 times, before payment was rendered and the car could be released. I received my car 3 weeks later. I inquired about a rebate of some kind from ABR as I was now having to incur an extra week on my car rental for the obvious "failure" on the part of ABR in not sending my car out in a timely manner. I was hung up on my the ABR rep and made to feel like it was my fault that they screwed up the entire contract....which by the way states that the shipment would be received within 10-14 days (and was obviously not!)
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