I am in Sparks, Nevada. I called because of a leak in my water service line. It was fairly obvious the general area where the leak was located as the ground was moist but it was also very close to my driveway as well. After spending a very short time at my house and using a gas test, the service people flagged the leak in the center of the moist dirt. The leak was actually over four feet away down the driveway. The local owner was incredibly rude and defensive when I asked for a partial refund, in accordance with the contract. I am very dissatisfied with this company and the way it refused to follow the very wording of the contract. I feel I totally wasted the $350 it charged for NOT finding the leak. User's recommendation: Call someone else - anyone else!