Dear Sir: My urgent complaint was submitted 3 years ago to Mr. Jordan in France. He was the only person who spoke English in the customer service. I sent him all the documents that proved the catastrophic case of a defective 2012 Peugeot 508, which covered 25000 km. I spent more than 30000 pounds to repair it! He promised to solve the problem, one of which was to deliver me a new car instead. This was logically expected from Peugeot. I called him many times, and every time he asserted that my case was to be solved as soon as possible by his manager. Suddenly, he disappeared and I couldn't reach his manager. Waiting for your reply as soon as possible. All the best, Dr. Shereen