Over the 8 months since I renewed this Antivirus I have had a blue box (RENEW/UNINSTALL) popup at least 4 times per day and TI reached out by phone and email (totaling 20+ times) asking for help with this as it was very annoying! You can't get rid of the blue box until you click on renew/uninstall! They requested screenshots and other tasks that I complied with. I scheduled 3 separate remote sessions and they told me that my account was up to date but couldn't find anything? A couple of weeks ago they said they were escalating this issue to their senior tech team and they would be contacting me! Well, they never did, they sent me another email requesting a 4th remote session! No chance, it'll be taking up my time again for zero results! By this time, I don't want anything to do with Total AV and plan to delete their antivirus! They didn't care about my issue! I asked them if I could delete the app and reinstall it but for them to send me a link so that I didn't have to pay for it again! They ignored this suggestion. I have all the emails saved so I can prove everything, including phone calls they recorded (the last one was made on Sunday December 6, 2020! User's recommendation: Don't buy this.