I ordered from them Dec 24th, sent email from Kalorik stating they received my order allow 2 days for processing order, after 2 weeks, called customer service numerous times, put on hold for approx 10 minutes than phone disconnects call, sent 4 emails over next few weeks, always get generic response give them 2 days to get back to you, they never do, finally get email my item has shipped on Jan 7th, money is charged to my credit card, tracking number provided, per UPS item was never shipped, finally got a hold of someone on Jan 15th and was told they were out of item, they finally received shipment on the 14th and my item would be shipped on the 15th. BIG SURPRISE item was not shipped. User's recommendation: Do not buy direct from this company.