I have ordered 13 items from this company. 2 of the items took more than a month to ship, even though the website says the product ships in 1-2 days. The first time it took a month to ship my product, i had several e-mail correspondence with one of their customer support personnel. Each e-mail was rude and she came off like i had inconvenienced her by asking for the product i paid for...a month earlier!! I was also told that because i ordered a product that was the "Deal of the day", that the product takes longer to ship. Even though the website says it ships in 1-2 days. I eventually got the product just over a month after i ordered it. Ten days ago i ordered and paid for another autographed photo. I called them and spoke with the same lady i dealt with the first time and she quickly brushed me off with, i'll get in touch with our warehouse and they'll update your order status. Funny thing is that i placed another order the day after i ordered this picture and its shipped and arrived already! I e-mailed the CEO/Partner with this complaint and i'm yet to get a response. As much as i love the selection this company has to offer, i dont think i'll order from them anymore. I'll take my chance with another company. BE CAREFUL IF YOU ORDER FROM THIS COMPANY. THEY SEEM SHADY!