March 13th My wife used my credit card to order 3 hand bags. March 14th PES* WWW.BAGINC.COM BEIJING did not fill out the order but still took the money off our Visa card. Foreign Currency-CNY 1,440.96 Exchange rate-.210498 Can $303.32 On Fri, Mar 23, 2018 at 3:02 PM Mary Doiron wrote: My order number is110000**** I have nothing no way to track it it’s been ten days where the heck is my order please don’t feed me any crap i have already contacted my credit card company please let me know when I can expect my two bags I ordered. April 12th 7:17AM Just cancel my entire order please thank you I would rather not deal with your company at all it’s way too complicated sincerely Mary ruth Hanrath thank you for understanding. April 13th 3:25AM Hello Mary, Only one bag is not available Maybe we can ship the other item in your order and refund the out of stock Will that work? Best Regards, Marvie Sy Customer Care Associate- Sales Department www.baginc.com This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus April 14th 4:31AM Hi Marvie, This is Matt (Mary’s husband) She is not happy and wants a full refund. If she was able to get everything as was advertised. If she did not have to wait a month for a product. Getting a response 4 weeks to late. If my credit card was not charged until the shipment was fulfilled. When my wife is not happy then I am not happy. The worst thing to do is suggest maybe this or that. That would give you a bad reputation. That is not helping your business to prosper. It is good for business to make sure the customer is happy. I have had as much as 35 people working with me in 3 of my own companies.. Give a full refund at the very least. Please make it so we can let it go at that. Matt Then April 13th 2018 at 8:51pm Hello Matt, I do understand I will inform the right department about this and rest assured that this will be sorted out Should you have further concerns, please feel free to email me back Best Regards, Marvie Sy Customer Care Associate- Sales Department www.baginc.com May 1st 2018 at 2:34 AM Hello Mary, I hope this email finds you well Can she consider different size? Vanessa Tote In Smooth Leather Burgundy Beige Wine------------------smaller size on stock , 26 26 11 CM Whitney Cowhide Leather Bag Black ------------- 28.30.13cm Awaiting for your response Best Regards, Marvie Sy Customer Care Associate- Sales Department www.baginc.com repeated emails back and forth Today I sent another Email This is Matt, "Mary’s Husband!" Stop pretending to apologize. I want my money back from www.baginc.com. Do not ship anything to my wife that would remind her of such a horrible company. Stop upsetting my wife or I will go out of my way to teach people what a bad company www.baginc.com is. Just give all my money back NOW! Matt. still nothing paid back. We need to delete all internet traffic into Canada from this company. make it impossible for this evil company to exist. Let us all work together for a better world! Canada must stand on guard for you and me. Thanks for your help... Matt