First my reservation was somehow mixed up with my sister-in-laws. Therefore, all of my personal info including credit card number was on her reservation. Second, I was promised the first floor. However, when I checked (after 7pm) the room was NOT READY. Third, on the second day, went out and returned after 5pm to find my room had not been cleaned at all. Was told by the front desk the housekeeping staff was gone for the day. About 30 minutes later, someone comes to clean my room stating, "she forgot to clean my room, sorry". Last night requested a Wake Up Call, did not receive it, when inquired about it was told "we forgot". Have spoken to the manager AND the corporate office who basically brushed this off.