My husband and I were told on Thursday December 17, 2020 that we were know longer under contact. We were trying to lower our service. That when we were told that we were out of contract. So we changed providers. Now We called to disconnect service we're to we are under contract. The account number is [protected]. I would appreciate if you would check the recording from the 17 of December. I wouldn't disconnect if I was still under contract. Thank you Anita & James Page