1 Jan, 2018 → by ClaimboUser367761
told several different lies and threatened. unprofessional behavior

1

I have never been lied to and threatened so badly from a company. I was misinformed and given wrong information and when I asked for help I was still given wrong information. The bank rejected my direct deposit so they sent me a paper check in the mail. I had moved so the check was sent to the wrong address.I called on several occasions to get this matter corrected.I had to send in the indemnity bond twice I was told one thing when it was really something else first I was told I could change the address only to be told later that I could not I even spoke with the lead Chris who assured me that everything would be took care of.I wanted someone to review my case and to see what I had been lied to and misled several times.when the chick was finally found I called in immediately to tell him I was told that the check I received was still good and could be cashed so I deposit into my account only to find out that it was a stop payment put on check.when I call back and spoke with Craig he became smart at the mouth told me that Chris refused to talk to me and once again I was threatened that they were going to send the check back to the IRS this was about the fourth threat. I was informed did they were going to send the check back there was nothing else they want to do about it nothing else they were going to do about it and to have a nice day after you have took my phone and had very very very poor service I am very upset no one wanted to give me the number to someone in charge besides the lead Chris who could not help I would not recommended service again I will tell my family and friends and we will not use TurboTax again if they're going to use this company it should not take all of this just to get something that I have worked hard for. I really feel as if they were very inconsiderate, very uninformed, some was not properly train. the last thing they told me to do since I had a complaint with the come to the complaint board and leave a complaint there and they were going to send my money back after all of this going over a month and this is how you treat your customer.
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