7 Jan, 2021 → by ClaimboUser206138
Told me I could take on an item with my personal baggage and it was seized by the TSA.

1

Reference: Flight # 1210. Jacksonville to Boston. Departure. 12/14/20 at 12.30 pm. Dear Jet Blue, I was on a flight from Jacksonville to Boston. I had a router with me, which is a power tool that routs an area in hard material, such as wood or plastic. I asked at the Jet Blue Desk on checking in, if I could put the router into the checked baggage for the cargo on the plane and the person there told me to save I believe it was $35 or so if I just carried it on with my personal luggage and it was also probably too late to check it in for the checked baggage on the plane. I then asked them if it was allowed and they said there would be no problem with the TSA to bring it on board the airplane. Anyway, there was quiet a line to get through the TSA. Nobody said anything to me until the router passed through the X-ray machine. They told me then I could not bring it on the airplane unless I brought it back to my car or give it to the person that dropped me off at the airport. Otherwise they would have to seize it. Nobody dropped me off at the airport. The boarding time was right on for the flight, so I could not make it back to my car and be on the flight in time. So the TSA seized it. The router cost in total was $230 and this was how much my loss was here. The blame here lies squarely with the Jet Blue employee that told me it was ok to bring it on their airline. I took the word of the Jet Blue Employee and it's because of the Jet Blue employee, I am out $230. Do I need to report this matter to the following organizations, the Federal Aviation Authority, the Department of Transportation, the Aviation Consumer Protection Division and the Transportation Security Administration. Also do I need to report the matter now to the Air Travel Consumer Report and the Airline Quality Rating. Also the Better Business Bureau, the Florida Attorney General and Facebook reviews and Yelp Reviews. I await hearing from you. Yours faithfully, Justin Ryan.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of JetBlue Airways you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.