When trying to make a payment thru the automated system, it doesnt accrpt my info, we go around in circles, eventually, it connects me to a human. The agent also says I have no account (happened at least three times). Seems their is another person's name on my account. I have had this same phn number for over 12 yrs. My account registered to this same address for 6 1/2 yrs. Same e-mail for near over 15 yrs. So, I don't understand the problem... ir if has been corrected. I payed off the balance so I don't go thru the same frustration again. Am hesitant to place more orders. (I don't like paying a extra while a human handles my payment, since the automated system can't help me. Several times, the operator transferred me back to the automated system, only for me to go thru the same mess again. ) Be well and safe. thank you. lmh