I had bought a med size carhartt hoodie size m. I went back the following Friday to exchange for the proper size and also buy another item such as carthartt pants as i do every Friday. I did not have my receipt but i did have my rewards card which i used, beings the item was over 50.00 with tax i was told policy says i could not exchange that, at that point i asked to see the policy book which i was denied. I do understand the precautions the store takes because of thieves, however the employee i had purched from was working but manger said he cant do ask her, i asked for him to review cameras watching me purchase this but was also told he cant do that, i offered my rewards card to scan and cutomer service said that it did not show up on my card which i know it was scanned at time of purchase. Basically i want to just inform the public the lack of willingness to help me when i tried to exchange this item that fred meyer in garden city. User's recommendation: save all reciepts.