They told me they weren't liable for damages to the item shipped, even if it was due to poor handling (dropping, throwing the box, etc). They said in order to buy insurance I either had to allow them to unpack my item (which is bulky,heavy& the box was completely covered in heavy duty tape) so they could see what packing materials were used OR I could bring the item to them, along with the shipping box and all the packing materials that would be needed but WITHOUT PACKING THE BOX. They said I would have to pack it at their UPS store so they could confirm it was packed correctly! Imagine trying to figure (maybe this, maybe that) out everything you'd need to pack a large, heavy item without actually packing it & then carrying all that stuff to a UPS Store so they could see it &I have you pack it in front of them? That's total lunacy! Meanwhile, this is what their website (copied directly from https://www.ups.com/us/en/help-center/sri/insure-package.page) says: UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package Why does the UPS website say they ARE LIABLE for loss or damage but they gave me such a big BS story that unless they could confirm packing materials used, it wasn't covered for damages? How are they allowed to stay in business?