Date : 23.01.2021 Mobile No. [protected] Dear Team, Yesterday we went to Lulu for exchange the cloths, Customer care manager call the section manager explained him, we went along with him and select the items and the same shown the section manager, he said Ok pls proceed to bill counter, at the time of billing Mr. Hari prasad ([protected]) came and discussed with section manager and he said not possible to exchange. As per your staff instructions only we have select the items, but they are suggesting to re-select again, finally we came to know that this is waste of time. we can't spend another 30 to 40 mins along with small kids. in UAE 8 years i have good experience with lulu, first time i am facing this type of annoyance, i am sharing with your for getting better service in future. Also request you resolve my concern without any misperception. Thanks & regards purna chandra rao