have yet to talk with them, but here is what I DO know. In march of this year(today being November 11 2019) my wife purchased a used 2014 kia Sedona for a little over 9 grand. She did not want to purchase their warranty. I had looked it over,,checked all the fluids/belts/hoses. It looked good. 96,000 miles on it. Today being November 11th I have her van at our friends(retired mechanic),he pulls the oil cap to change the oil, the 'mustard' look on the bottom of the cap.This means the anti-freeze and the oil are mixing, its not the head gasket, because no 'smoke' is emitting from the exhaust. It is internal, either the head itself is cracked, of the block is cracked. I'm off this week so I am making a personal appearance on behalf of my wife with her van to Kings Ford today, I expect them to fix this at cost, she has only put 3000 miles on it in 8 months. This would cost in the ball park of 2,700 dollars to repair, If they argue I WILL park it out front with yellow balloons on it,,and walk back and forth with a sign declaring they sell lemons, I will write again about the pending outcome