Payments throughout loan are fine, but when my car was totaled they have been continually stalling on getting it settled. Three weeks worth of calls they deny having heard from my insurance company until my insurance company conferenced me in on the latest call, now they have records of the calls happening but that the insurance company requested nothing, sure they just called to shoot the [censored]. Then I have a request to get a letter authorizing me to get a duplicate title for the insurance company. First I get ‘yeah we're not going to do that', then when the insurance company is conferenced online they say I will have it in 24 hours, when I call back to give them the fax number that becomes 48 hours, 3 days, and then 5 days all in the same sentence.