I've been using heated hair products for many years and never have I had such a reaction or devastating result as I did from the above mentioned product. I can prove the condition of my hair prior via extensive photos before and after. The thing changed the molecular structure of my hair and broke it off in two uses. I returned it, have documentation etc. The sales clerk insulted me, blaming my not using heat styling products with the curling iron. 1. It does not state that heat styling products are required for using this product. 2. I have heat styling products. I HAD GORGEOUS HAIR. Now, I have a wirey, confused mullet. I haven't made claim of these tragic events of my mane, due to the sheer annoyance of having to put up with some ridiculous dismissal of my claim, excuses, and unsatisfactory results. I'll be spending my time and resources to WARN ANYONE AND EVERYONE that you can't trust the safety of your hair with your company or it's styling products, aka Ion, finishing solutions. I've included a after, and several before photos. I have to wear a hat everywhere I go practically.