1 Jan, 2018 → by ClaimboUser578683
tissot watch & repair services

1

Dear All, I have purchased a ladies watch on 30th June 2014 in Vilnius, Lithuania for my birthday and have chosen TISSOT T033.210.22.111.00 (serial number 12BN0389930). I have been so excited and thought it will last me a lifetime! A little I knew back then... During the 2 year warranty, this watch has failed 3 times and I have to bring it to local Tissot dealer to get it repair! Unfortunately every time it has only been temporary repair without removing the actual fault at first place! The local dealer UAB “Norkada' has failed to provide a sufficient repair to me as their client and have only replaced battery on 3 occasions without even investigating the fault first. They have not resolved the issue and have used the warranty timeframe to cover up the problem by replacing battery only. It's with the heavy heart I have to say that my watch has failed again on 23rd September 2016 due to insufficient repair and lack of attention and customer service from both Tissot and their local dealer and I am no longer able to claim this from the warranty! I cannot express how sad and broken heart I feel after discovering that my beloved watch has never been repaIred properly and that UAB “Norkada' as a local dealer has been unhelpful and lacking the general knowledge in th service level of so well recognised name as Tissot! I would like to speak to someone at Tissot who would be able to help me replace this watch (which has been nothing but trouble) or refund my money back. Could you please recommend the best person/ team to talk to? I am already seeking legal support and your response would be greatly appreciated. Kind regards, Diana Bubeniene
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