Working in this economy is hard enough without these people making that much harder. Not only do they make bad reports and don't even have the decencly to have a report about their own company, when they make a mistake, you have to spend countless hours trying to get them to fix it!!! As busniess owners we need to STAND UP AND SAY ENOUGH IS ENOUGH!!! STOP PAYING THIS COMPANY JUST TO HAVE A GOOD BUSINESS RATING!!! How wrong is it in this country that you have to pay someone that is not impartial to say your a good company to do business with! Not only that, let's say you have ONE customer who is inhappy and decieds to file 20 complaints to the BBB. GUESS WHAT? THEY DON'T POST THEM FROM THE SAME PERSON, THEY POST THEM AS 20 SEPERATE COMPLAINTS AND YOU HAVE TO JUMP THOUGH ALL KINDS OF HOOPS TO GET THEM RESOLVED!!! I agree with one of the biggest and most well respected companies out there called KODAK, who have resigned from the BBB to focus more on their customers than on the BBB!!! STOP WASTING TIME, ENERGY, VALUABLE RESOURCES AND MONEY ON THE BBB!!! ACT NOW! RESIGN!!!