27 May, 2019 → by ClaimboUser675077
tip refund was not given when incorrect amount was inputted into payment kiosk.
1
I am writing this review/complaint for my husband Marty Glynn. He went in May 17th to get a haircut by Michelle at the Shakopee location on Heather St. He gets a short clipper cut, mustache and eyebrows trim. He goes to pay and uses his card. He puts in $24.00, $21 for the cut and $3 for the tip and goes on his way. Later he realizes he paid $45 for his haircut. He had paid $21 for the haircut and $24 for the tip. He goes back the next day to get a refund but Michelle is not working so they could not do anything. He talks to the manager but she says you have to talk to Michelle. He goes back on a day when Michelle is working and asks for a refund and she says No. My husband said don't you think $24 is an incorrect amount for a tip when the haircut was $21? Yes, she thought it was a bit much but she still would not give him a refund. He and I will no longer be going here and we have been going here for YEARS even when it was Cost Cutters. A refund of $20 would be great. Marty Glynn [protected]@gmail.com [protected]