I contacted this facility 4 times for the office manager over a week and a half. I finially get a a call back and she was "unable to help me". I took my puppy to their facility under the wellness plan. He went in for a shot (which i was never informed on what kind of shot) they also gave him a urinalysis for a urinary problem. I specifically asked for them to call me with the results. This was back on january 19th and I still have yet to find out what the results said. I was told to schedule an appt for 3 weeks to follow up for the urinalysis, which I did. I had to cancel the appt due to ice and said I would call back to reschedule the appt. At NO time did anyone, not even the doctor tell me that the injection he received at the January 19th appt was TIME SENSITIVE. The managers statement was "By us telling you that you needed an appt in 3 weeks, was us telling you that he was suppose to be back by a certain time." UUmmmmmm NO! I work for a doctors office (for people) and If we told them that answer we would be sued! Now i have to pay for the 2nd injection because only 2 are covered and the 1st shot had to be given twice. Then spoke with coorprate and got absolutely no where. Needless to say I will never recommend them to anyone!