18 Jul, 2019 → by ClaimboUser321247
ticket purchase on lufthansa

1

In Dec 2018 we purchased tickets on Lufthansa from Orlando, FL to Marseilles, France going thru Frankfurt. The ticket confirmation and e-ticket clearly stated the fare class as ECONOMY. I checked the baggage allowance on their site and it clearly stated we were permitted 1 checked bags each on intercontinental flights. When we got to the airport to check-in, we were told the flight was booked as an ECO LIGHT class fare and that we were only permitted one carry-on bag. It cost us 122 Euros to check our bags. This appears to me to be a case of bait-and-switch where we were sold one fare class, but book at another. I requested a refund for our checked bags on July 6th and the Customer Service person who responded told me it was my responsibility to check the airline's baggage policies.
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