1 Jan, 2018 → by ClaimboUser413143
ticket booking cancel impossible due to their smartphone fault
2
Tiger Air Smar Phone Application (iphone) & Complaint Handling Centre is lying. Dear Sir, I got Tiger Air Broucher (free ticket). Purchased with Smart Phone Application and there is no place for entering Voucher Number. I used Credit Card because Free Voucher is only for basic air fare and I need to pay to Meal and Baggage. There is no time to use Voucher and it is going into Confirmation Stage. I called Complaint Centre and tried to Cancel my Booking. 1st time calling => they told me to call Insurance and gave me number. => So I called to Insurance. => Insurance told me to call back to Tiger Air. 2nd time calling => I complaint about Tiger Air Smart Phone application, and complaint centre "Lie" to me. There is place to put the Voucher when customer purchasing. => So, I tried to purchase the TICKET AGAIN. => There is no place to put the VOUCHER. 3rd time calling => they just apologise and didn't try to do anything to customer. * If there is FAULT in SMART PHONE APPLICATION, company must accept CUSTOMER COMPLAINT. => Cancel the booking. May I know there is REAL CUSTOMER CENTER in Singapore. If Company just apologise and CASE Dismissed? Company is always right?? There is no true CUSTOMER CENTER in Singapore?? If Company Side made mistake, it is company duty to LISTEN to the CUSTOMER REQUEST. Please take the ACTION immediately.