1 Jan, 2018 → by ClaimboUser155704
This is not just bad service. This is M&S bad service

2

-------------------------------------------------------------------------------- I have just had a bad online shopping service from Marks and Spencers. I ordered a gift to be sent to my neice for her birthday on the 21st November. As it was important that it arrived on the day I paid an extra £4.95 for a nominated delivery. The gift was not delivered until the 25th. This was no use as I had the gift delivered to her mum's house wher she was visiting for her birthday and she had already left and won't be home again till Christmas. When I phoned to complain I was told I could have the £4.95 returned to me I said that this was not enough to compensate for the fact that my neice received no gift on her birthday, and I was offered £10 credit on my internet account. I told them I had no intention of shopping with them since I was very upset that my order had not been delivered on the nominated day, and no one had e- mailed to let mae know. My neice thought I had forgotten her birthday for the first time in her life. No other compensation was offered and the attitude of the person taking the call was disinterested. This is not just bad service, this is M&S bad service!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Marks and Spencer you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.